Performed front desk reception responsibilities and duties: answering the phone, screening calls, scheduling client appointments, greeting clients, checking clients in and out for appointments, new client intake, processing of client donations.
Collaborated with local non-profit organizations to create custom logos and marketing materials for distribution
Conducted research for a market analysis report on recovery community organizations, recovery community centers, and the Recovery Café national model; developed and promoted community wide peer recovery support service program readiness survey; developed a presentation for a recovery community center development plan for McLean County; coordinated and implemented several different community outreach initiatives for the McLean County Recovery-Oriented System of Care (ROSC); completed progress reports for increasing of capacity of McLean County ROSC programs.
Facilitated establishment of laboratory services for Springfield Clinic Peoria and completed new patient intake paperwork for new patient referrals.
Gained practical experience as a medical assistant student extern. Key responsibilities included: patient rooming, taking vitals, charting and documentation, handling phones and taking messages, appointment scheduling, laboratory procedures, and point-of-care testing.
Provided supervision for front office of local women’s and children’s domestic abuse and homeless shelter.
The Growth Mindset - 2022
Brain Health Certificate - 2022
Introduction to Project Management Certificate - 2021
Medical Assistant Certificate, with Certificate Honors and 3.86 GPA - 2020
Phlebotomy Technician Certificate, with 4.0 GPA - 2018
30 Credit Hours - Visual Communications - 2012-2016
GED - 2011